FULL SHORT LET MANAGEMENT
We charge 15% for full management
NO VAT,
NO LONG TERM CONTRACTS
Custom Guest Guidebook
Supplies/Amenities Management
Marketing on main Booking Platforms
Listing Creation + Property Description
Management of all Guest Communication
Generating bookings, whether small or long term contractors/workers
Key Management
Collect Deposits from Guests
Collect ID’s and Signed Signatures from Guests (T&C’s)
Maintenance, Damage & Repair Management
Replenishment of Necessities
Personalised Guest Guidebook/Welcome Pack
Housekeeping Managed by us
Cleaning Managed by us
Interior Design/Staging Support (if required)
Organising Fresh Linen/Changeovers
Guest Emergency Contact
Periodic inspections of your property
Monthly Management Reports / Breakdowns
Marketing Campaigns/Social Media Promotion
Financial Reporting
Hassle-Free for Landlords/Investors
Great for Hands off Investing
Perfect for those travelling abroad & don’t have the time to manage!
MANAGEMENT SERVICE
We do everything so you don't have to, just a stress free experience!
ACCOUNT MANAGEMENT
Maintaining your listings on Airbnb, Booking.com and other short-rental booking platforms. We'll be the point of contact for all booking enquiries.
GUEST COMMUNICATION
We'll keep in touch with your guest, send updates and be on hand if they ever need to reach out for anything.
Taking away the stress for you to respond to messages!
LISTING CREATION
We'll create the listing of your property on various booking sites such as Airbnb, Booking.com etc. Build your online presence so that your property gets found for bookings.
HASSLE FREE 24-HOUR CHECK IN
Hate it when guests turn up late? Losing keys? Or you have no time for personal check-ins? We'll use a secure Key Box for guests so they can check-in any time of day or night.
GUEST VETTING
We'll find out why the guest is booking, visiting the area, then they sign our strict Terms & Conditions. We also collect their ID & take a Security Deposit to avoid any conflicts.
CLEANING
High standard organised cleaning at the end of each guest and ready for the next booking! We pride ourselves in delivering exceptional cleaning.
HIGH QUALITY LINEN PACKS
If required, we can provide Grade A – Hotel Standard Linen to provide the best comfort for all guests, so you don't need to worry about sourcing the right linen as we have it all covered.
WELCOME CONSUMABLE PACKS
Our cleaners will automatically restock/replace any of the necessary items such as toiletries, teas, coffees, towels, body wash, shampoo and biscuits when low or used.
CUSTOM MADE GUEST GUIDEBOOKS
With The Guest In Mind
Every guest is provided with their own unique Guest Guidebook to provide them with all the information they need prior to their arrival.
Within the Guidebook we include:
Welcome Message
WiFi Details
Check-in/Check-out Details
Directions to the property
House Rules
TV Guide/Movies Guide
HouseGuide/Heating
Washing Machine/Dishwash
Food & Drink
Getting Around
Checking out
Emergency Details
& much more!
Not only are our guests provided with excellent information, we also provide direct communication with the team should they need assistance via:
Phone
Email
Chat function
OTA messaging
OUR GUEST PROCESS
DESIGNED WITH SAFTEY AND SECURITY IN MIND
Our Guest Process System is a simple design which is easy to navigate, perfect for a streamline experience for our guests.
1. Guest books the apartment/property
A welcome message is sent immediately when a booking is confirmed consisting of their booking details such as times. It will also invite them with a link to completed our online check-in process.
2. ID Verification / Security Deposit / Terms & Conditions / Reservation Payment
The guest will go through the process of inputting their details for us to verify and approve. View the video for a preview of the experience. >>>
Confirm basic details
Pay for Reservation / Security Deposit
Upload their identification
Tell us their reason for staying
Sign the summary and Agree to our Terms of rental
Upsell, our guests can select a number of upsells like 'Earlier Arrival'
Re-directed to their Guest Guide Portal.
The guest will have an opportunity to look at all of the details needed to access the property and much more. However, important information like 'KEYBOX CODES' etc, will not be accessible to view until we have approved their check-in. Once approved these details will be viewable 6 hours prior to their arrival time.
GUEST COMMUNICATION
Excellent Guest Support
MAKING SURE OUR GUESTS GET WHAT THEY NEED
Once the reservation is confirmed, a welcome message is sent immediately with the key stay details and an invite to our online check-in portal.
If the guest hasn't completed the online check-in, we will send them a soft reminder message to re-invite them to complete it.
Once completed, the portal automatically redirects them to their Guest Guidebook. However, we also send them a reminder on the morning of their stay with a link to this. Just incase.
Throughout their stay we will give the guests a quick call to make sure everything is ok.
24 hours before the guest leaves, a reminder message of their checkout time is given, information about the return of their Security Deposit and a final change to purchase a Late Checkout if available.
Once our property inspection has been completed we will release their Security Deposit and send the guest a confirmation message of the refund. Attached to this will be a "Stay With Us Again' offer.
Excellent Guest Support
During the guests stay, we'll always be on hand via Phone, WhatsApp, Chat and the platform in which they booked on such as Airbnb, Booking.com, HomeAway and more!
We'll deal with all calls, enquiries, questions and requests leaving you the Landlord/Investor/Agent with nothing to worry about.